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Smart Events: Innovating Large-scale Event Management with Smart City Solutions

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Authors: Anton Remnev, Tatjana Samsonowa

In: ISPIM Conference Proceedings

Event management struggles to innovate, as the pressure to increase safety and security, to improve profits, to enhance sustainability and boost customer service experience of large-scale events grows. Previous research in event management mainly focused on socio-economic and environmental issues lacking the systemic investigation of managing the events themselves and introducing new technologies to improve effectiveness. In our research we obtained current objectives of event organizers and venue managers and their priorities through the analysis of pair-wise comparisons. We then analysed how novel technologies known as” smart city solutions” may support these objectives. To provide understanding about the lack of implementation of technologies, we conducted a survey and expert interviews